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Jan 14 2018

Cisco Call Manager Support – VoIP Monitoring

#voip #call #center #solution


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Cisco CallManager Support

Benefits of Cisco CallManager Support

Monitoring and measuring critical VoIP call quality components is relatively easy if you have the right CDR analysis tools. With SolarWinds VNQM, you can monitor the call performance metrics found within the CDR of every VoIP call to keep track of VoIP network health and maintain voice quality efficiencies.

Cisco® CallManager Support capability in VNQM provides the ability to search, filter, and display call detail records (CDRs) to aid in troubleshooting.

Implementing Cisco CallManager Support

Implementing Cisco CallManager Support

Using SNMP polling, SolarWinds® VoIP & Network Quality Manager delivers a means to observe CCM components to identify and troubleshoot possible service outages and configuration problems. Some of the monitored components in Cisco® CallManager Support includes CallManager status, registered phones/gateways/media devices, etc.

How does Cisco CallManager Support work?

How does Cisco CallManager Support work?

With Cisco CallManager support, network administrators can search calls and the pairing of Cisco IP SLA operations based on Cisco CallManager regions. SolarWinds® VNQM provides the following statistics to manage VoIP Calls: call path, MOS and packet loss. latency and jitter. bi-directional jitter, and node details within the VoIP infrastructure. With this data you can troubleshoot any problems that affect your VoIP network.

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