Everything you need in one place
Eighteen. That’s the number of different communications vendors the average contact center has to manage.* We offer a much simpler, more efficient alternative to patchwork solutions. With 8×8 Virtual Contact Center. you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization. advanced business phone and collaboration services and unified communications .
Source: CCNG Survey
Enhance customer experiences
We make it easy for your agents to deliver more rewarding experiences with every customer contact. With 8×8, your customers can reach the right person in the shortest time, every time.
Channel of Choice
Provide customer experiences that build customer loyalty anywhere in the world with global communications that are second to none. Our top-tier data centers extend to the four corners of the globe. We automatically route calls to the nearest data center, ensuring crystal clarity with none of the lag time or delays that so often plague international connections. Plus, with 8×8, you gain the unique ability to easily manage even the most far-flung global contact center operations as single team.
8×8’s global coverage and flexible system was a no brainer for us. As a global company, it’s paramount that we are able to give our customers the best experience possible and Virtual Contact Centre is the ideal solution to helps us do this across the world. With the right technology in place, we can make sure every customer interaction with us is world-class.
– Head of Customer Service EasyRoommate Vivastreet
8×8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
– Don Walker Co-founder, iCruise.com
“Previously we didn’t see the need for remote agent access, but having that capability is key to our business continuity,” says Calhoun. “In addition to winter storms, there are sometimes power outages that aﬀ ect our building. With 8×8, our agents can work from home just as productively as they do in the office.”
– Derek McCauley Director of Service Delivery
We needed a comprehensive solution: phones, online meetings and call centers. 8×8 is the only hosted VoIP provider out there that can integrate a virtual call center into their service.
– Neal Alberda Global IT Director, Replicon